Original topic:

My Galaxy Note 9 keeps turning off constantly

(Topic created: 02-05-2020 05:30 PM)
DOGE
Astronaut
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Galaxy Note Phones

MY galaxy note 9 keeps turning off constantly and advise?

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9 Replies
Solution
JoshQ
Sun
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Galaxy Note Phones

Have you tried doing a factory reset? Make sure you back up your content before resetting. Or transfer all photos and videos to an SD card and remove before resetting. Let me know if this works. 

DOGE
Astronaut
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Galaxy Note Phones

Yep it fixed it.

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JoshQ
Sun
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Galaxy Note Phones

Awesome! Make sure to mark problem solved to show there was a solution👍

DOGE
Astronaut
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Galaxy Note Phones

The problem has returned. This time it started when I went to setting>lock screen> screen lock type, then when I entered my pen it shuts off. I'm just going to call Samsung for support.

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userBd6fLjxAEv
Constellation
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Galaxy Note Phones

Thanks for asking. I'm also looking for the same question.

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Stephanie Nikki
Black Hole
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Galaxy Note Phones

Does this happen when the device is in safe mode?


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DOGE
Astronaut
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Galaxy Note Phones

Yeah it did

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MrZell
Black Hole
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Galaxy Note Phones

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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DOGE
Astronaut
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Galaxy Note Phones

I dont know if I can trust you?

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