Original topic:

My Galaxy note 8 has a black screen on the enter pin screen and home screen.

(Topic created: 08-12-2022 11:05 AM)
Galaxy Note Phones

My phone has an issue where when it's off and I tap it awake I can see the time and etc. but I enter my pin. when I turn it on via the power button however I see nothing. I can also see the pin screen that shows after you restart your phone and the restart screen where it shows the phone name but nothing else. It started when I experienced a green melting screen and read online that a data wipe will fix it. so, I did the total data wipe and I saw I had a backup from 4 days ago and decided to download it. It was then 10-30 minutes later the phone got harder and harder to turn on until I couldn't.

1 Reply
Community Manager
Community Manager
Galaxy Note Phones

Hello, We are sorry to hear you are having display issue with your Note8. We know how frustrating it is when the phone will not turn on. This article provides troubleshooting for power issues. https://www.samsung.com/us/support/troubleshooting/TSG01001482/

If the phone will still not power on, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer service at 1-800-726-7864. 

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html