My Spectrum app will not open

[Mkaone]

Hi, I'm trying to get the my spectrum app to work. When I click on it. It tries to open and then it goes right back to app. It's like it blinks , nothing happens. I have uninstalled /reinstalled wipe cache restarted phone. Can you help?

Note 10 +

 Thanks

[LongHiker]

@Mkaone Have you contacted the developers of that app for any suggestions or solutions? 

[Mkaone]

Hi, yes t spent about an hour with them trying alot. Their comments were contact maker of your phone.

[user751201tmO21]

There's a number of "spectrum apps" available - you didn't mention which one.

I randomly picked the Spectrum TV app ... check the screenshot... be sure those Permissions are set
.

[Mkaone]

The app is called my spectrum

[Samsung_Moderator · Accepted solution]

Hello, We understand how frustrating it is when an app is not working. This article provides troubleshooting available for this instance. https://www.samsung.com/us/support/troubleshooting/TSG01001496/

If troubleshooting is not helpful, and this is the only app not working correctly, you will need to follow up with the developer for additional assistance.