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NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

(Topic created: 10-02-2018 09:06 PM)
Purple Peanut
Asteroid
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Galaxy Note Phones

I have been playing around with my note 9 settings for a couple of days now, and I still can't seem to get the edge lighting to work properly when the screen is off (locked), even though the "Always On Display" is on.

 

At first it worked, then for some reason it just stopped. And no matter how many different settings I tried, it couldn't get it to work again.

 

So far, the only workaround that could help it work is if I set the pop-up notification to on. If the pop-up notif is on, the edge lighting work. But it is REALLY ANNOYING that every time I pressed the home button, instead of the home screen / lock screen, I am greeted by the pop-up, and I have to close it first to get to the lock screen.

 

I read that this has been a common problem for S8 and S9 users, but I haven't found any thread for Note 9, although I'm fairly certain mine can't be the only one.

 

IS THERE ANY WAY TO GET IT TO WORK WITHOUT HAVING TO TURN ON POP-UP NOTIFICATION???

 

This has been a common problem for quite a while now, I don't understand why Samsung doesn't even try to fix the problem?

 

 

74 Replies
user1VQwwIBdzo
Constellation
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Galaxy Note Phones

I Jane not been able to get mine to work either .note 9 usa .it never lights up, on or off and I downloaded the other samsSamapp as wel

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YS603
Asteroid
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Galaxy Note Phones

I'm having the same problem with my Note 9. Edge lighting only works when the screen is on

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KwestJones
Asteroid
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Galaxy Note Phones

I have the Tmobile Blue 128GB model.

 

Baseband version
N960USQU1ARH2

 

Model number SM-N960U

 

Build number  

M1AJQ.N960USQU1ARH2

 

Carrier configuration version  

2.350001

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userg3IbBDHBVE
Constellation
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Galaxy Note Phones

I have the same problem, pretty annoying. Can this be fixed please?

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userPaxCxcxDRF
Astronaut
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Galaxy Note Phones

I also have the same problem. 512 GB Verizon. Samsung Messages is the only app where edge lighting works when screen is off (AOD display). 

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user J
Constellation
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Galaxy Note Phones

I also share this problem. Edge light works when screen is on but not off (aod).

Phone: Note 9 128Gb SM-N960F

 

Build number: M1AJQ.N960FXXS2ARH6

 

Baseband: N960FXXU2ARH7

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userzRpWPAsNO1
Astronaut
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Galaxy Note Phones

I am having same problem. Note 9 Verizon US. 

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Greengoblin734
Asteroid
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Galaxy Note Phones

New user. I had the same problem but found the SOLUTION. 

Settings>Display>Edge screen>Tap EDGE LIGHTING>Tap MANAGE NOTIFICATIONS> Move slider to ON.

 

Also if you haven't already, download EDGE LIGHTING PLUS from Galaxy App store for more customizable options. 

 

=>

userCCMlLhUhPw
Constellation
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Galaxy Note Phones

I just got my phone 1 week ago and I can't get to work for anything I try and yes edge lighting on is on , always, and all apps, and thick so I know I'm not missing it 

 

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Can I get your full model code, baseband version, and carrier information?

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