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NOTE 9 EDGE LIGHTING DOES NOT WORK WHEN SCREEN IS OFF

(Topic created: 02-08-2019 12:01 PM)
Purple Peanut
Asteroid
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Galaxy Note Phones

I have been playing around with my note 9 settings for a couple of days now, and I still can't seem to get the edge lighting to work properly when the screen is off (locked), even though the "Always On Display" is on.

 

At first it worked, then for some reason it just stopped. And no matter how many different settings I tried, it couldn't get it to work again.

 

So far, the only workaround that could help it work is if I set the pop-up notification to on. If the pop-up notif is on, the edge lighting work. But it is REALLY ANNOYING that every time I pressed the home button, instead of the home screen / lock screen, I am greeted by the pop-up, and I have to close it first to get to the lock screen.

 

I read that this has been a common problem for S8 and S9 users, but I haven't found any thread for Note 9, although I'm fairly certain mine can't be the only one.

 

IS THERE ANY WAY TO GET IT TO WORK WITHOUT HAVING TO TURN ON POP-UP NOTIFICATION???

 

This has been a common problem for quite a while now, I don't understand why Samsung doesn't even try to fix the problem?

 

 

74 Replies
Noob
Cosmic Ray
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Galaxy Note Phones

I also tried a factory reset and that was no help. 

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Noob
Cosmic Ray
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Galaxy Note Phones

Also, everything worked perfect when I got the phone in November of 2018. Edge lighting worked for what's app without pop up on and Skype. 

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Noob
Cosmic Ray
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Galaxy Note Phones

New update 9.0 didn't help either. 

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SpookyMist
Asteroid
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Galaxy Note Phones

I'm having this issue as well. Edge lighting works when the screen is in use, but when it's locked and always on display, it doesn't work. 

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Noob
Cosmic Ray
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Galaxy Note Phones

My regular text messages work when the screen is off but not on. Skype only works when the screen is on and what's app I have to set it to show pop up for it to work with the screen off. But works when the screen is on without pop up. I can't believe they haven't fixed this issue yet. 

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Noob
Cosmic Ray
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Galaxy Note Phones

@SamsungLarryK  any luck with finding a solution for my edge lighting since I provided the info you requested 3 weeks ago? A software reset was a suggestion from a Samsung tech employee but the closest Best Buy is 2 hours away and my only other option would be to send it in and be without my phone for 7-11 days. Please respond...also please help lol 

Noob

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Noob
Cosmic Ray
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Galaxy Note Phones

I called Samsung and they want me to send my phone in for a software reset. I could have done it at Best Buy but the closest one is a 2 hour drive. 

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Noob
Cosmic Ray
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Galaxy Note Phones

Did you change any settings related to the edge lighting or notifications? 

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Noob
Cosmic Ray
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Galaxy Note Phones

Has anyone found a solution yet?

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SpookyMist
Asteroid
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Galaxy Note Phones

Still no resolution, very frustrating. And Samsung just ignores the problem. 

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