Need help with unable to connect to use my mobile data, on the Gigs network

[Tawashia]

I switched from AT&T prepaid to one of their MVNO Gigs Network. I can't connect to use my mobile data. Can someone please help. I've been in contact with the provider and they always say everything shows that it is working on our end.

[Samsung_Moderator]

Hello Tawashia, Welcome to the Community. We understand how concerning it is that you are unable to connect to your service provider's network. If you are unable to connect to your provider's network, try the troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

Make sure your provider has the IMEI registered to your phone number.

We also recommend submitting an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html