Original topic:

Not able to find my secure folder

(Topic created: 06-17-2022 09:19 PM)
Zeus408
Constellation
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Galaxy Note Phones

I can't find the secured folder. I accidentally saved a photo to it and i cant find secured folder.

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4 Replies
betancd
Comet
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Galaxy Note Phones

That's how secure it is! J/k. I would check to see if it is still enabled in settings, just search secure folder in the settings menu. If it is enabled it should be an app in your app drawer

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Zeus408
Constellation
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Galaxy Note Phones
When i click on it, it says"menu not available "Screenshot_20220620-015639_Settings Suggestions_25363_1655715399.jpg
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, I understand how frustrating it is to not be able to locate an app on my phone, and then not be able to open it. Try clearing the cache of the app to clear out any corrupt data that may be interfering. You can use these steps: https://www.samsung.com/us/support/answer/ANS00077611/

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Zeus408
Constellation
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Galaxy Note Phones
I cant even view app to clear cache, refer to last screenshot
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