Original topic:

Not downloading apps

(Topic created: 11-28-2019 06:26 PM)
userIkjyMexU8D
Asteroid
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Galaxy Note Phones

I've got the note 10 plus and it won't download any apps or auto update. It just keep saying waiting on download

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Sirfrank21
Asteroid
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Galaxy Note Phones

Sounds exactly like it's set for only fownload over Wifi. However, if you're unable to update or download via network, or what you know to be a good wifi connection, your play store might be goofed. I'd start with clearing the data and cache from the play store app, and rebooting. To do so, long press the play store icon, select app info, force stop, ok through the warning, and click the clear data and clear cache. Reboot and see if the issue is still there. If so, reply and I'll help you with next steps.

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Samsung_v1LypGx
Astronaut
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Galaxy Note Phones

You might need to have wifi enabled, so go to the play store settings, click on APP DOWNLOAD PREFORANCE, and choose between over any network (data charges may apply) or over wifi, so click one thats right for you.

Jivens
Astronaut
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Galaxy Note Phones

Ok

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Jivens
Astronaut
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Sorry I didn't mean to post 😐

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Solution
Sirfrank21
Asteroid
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Galaxy Note Phones

Sounds exactly like it's set for only fownload over Wifi. However, if you're unable to update or download via network, or what you know to be a good wifi connection, your play store might be goofed. I'd start with clearing the data and cache from the play store app, and rebooting. To do so, long press the play store icon, select app info, force stop, ok through the warning, and click the clear data and clear cache. Reboot and see if the issue is still there. If so, reply and I'll help you with next steps.

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user3Zjldqs0xo
Constellation
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Galaxy Note Phones

I've done all that and it still eont download


@Sirfrank21 wrote:

Sounds exactly like it's set for only fownload over Wifi. However, if you're unable to update or download via network, or what you know to be a good wifi connection, your play store might be goofed. I'd start with clearing the data and cache from the play store app, and rebooting. To do so, long press the play store icon, select app info, force stop, ok through the warning, and click the clear data and clear cache. Reboot and see if the issue is still there. If so, reply and I'll help you with next steps.


 

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SamsungLarry
Community Manager
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Have you attempted the steps @SamsungRei mentioned?







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Furruspurr
Constellation
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Galaxy Note Phones

This did not help my Note 10 plus.

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SamsungJace
Samsung Moderator
Samsung Moderator
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Does this happen both on Wi-Fi and mobile data? 


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userIkjyMexU8D
Asteroid
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Galaxy Note Phones

Thanks sirfrank21, that worked. I cleared the data and cache and now it's working. I wonder why it does that? It did it last week and I had to take my phone to breakitfixit.... thanks a million....

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