Note 10 Plus Strong Vibrations while playing audio over stereo speakers

[userR9eY6KrkSc]

Just purchased a note 10 plus yesterday, while watching media with the stereo speakers I can feel strong vibrations on the back of the phone. This happens when the volume reaches 30% and up. I had a note 9 before this and never noticed vibrations, just wanted to know if this is normal.

[SamsungQue]

@userR9eY6KrkSc Have you made sure that your phone is up to date on its software?

[userR9eY6KrkSc]

Yes, its running N975U1UEU1ASH4 from security patch august 1, 2019.

[SamsungQue]

@userR9eY6KrkSc Does still perform in the same way when your phone is in safe mode?

[userR9eY6KrkSc]

Just ran the phone in safe mode and played some audio. No change, the phone still has vibrations all over the back glass panel.

[SamsungQue]

@userR9eY6KrkSc Can you send me a private message using this link here? Provide the following information.

• Model number 
• IMEI number

[Trozan10]

Hey samsungque I'm also having the same issue on my note 10+.. Can you please help me with this ?? Phone is updated to the latest version...

[userlDJesbkEIj]

I'm having the same problem too. Help needed.....

[userRir6uoimeY]

Hi I am in uk scotland and I am having same issue and I have tried soft reset and safe mode and been into settings and switched of all vibration  buttons it's like there is a hidden speaker  under back cover as vibrates to much and is uncomfortable  in hand . Alistair. 

[user8v3fcN7wES]

My phone having the same problem...it feels really annoying, is it the hardware problem?

Please advise.