JUMP TO SOLUTION Solved

Original topic:

Note 10+ S-PEN Not Connecting

(Topic created: 10-09-2019 03:58 PM)
Miguel22
Asteroid
Options
Galaxy Note Phones

Hi folks,

 

Last night, my Note 10+ suddenly stopped recognizing the s-pen even if it was inserted in the slot. I can still write on the phone and select objects, but it seems that all bluetooth functions such as air actions no longer work.
I've tried multiple solutions such as:
- Removing case

- Soft Reset

- Bluetooth Cache clearing

- S-pen reset function

- Toggle Air actions on/off

 

 

None of the solutions listed have worked. I'm wondering if anyone has experienced the same problem with their Note 10+?

 

Quite frustrating given that this phone is so new and problems like this are already starting to surface.


P. S. The s-pen is samsung official and I haven't gotten it wet or anything. Wondering if this is a manufacturing defect related to the pen's battery capacitor/Bluetooth sensor or maybe something fixable by software

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

If all of the troubleshooting in the thread is unhelpful, you can have the phone evaluated by a certified technician at any authorized service location https://www.ubreakifix.com/samsung or send a private message with the full model code and IMEI number of the phone. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
57 Replies
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@Miguel22 Does this issue still appear if your phone is in safe mode?

0 Likes
Reply
Miguel22
Asteroid
Options
Galaxy Note Phones

Hi SamsungQue,

 

Yes, I've tried starting in Safe Mode and it produces the same problem.

0 Likes
Reply
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

Can you send me a private message using this link here? Provide the following information.

  • Model Number
  • IMEI Number
DarthDaddy12
Constellation
Options
Galaxy Note Phones

Last night, my Note 10+ suddenly stopped recognizing the s-pen even if it was inserted in the slot. I can still write on the phone and select objects, but it seems that all bluetooth functions such as air actions no longer work.
I've tried multiple solutions such as:
- Removing case

- Soft Reset

- Bluetooth Cache clearing

- S-pen reset function

- Toggle Air actions on/off

0 Likes
Reply
usernK3igBKK33
Constellation
Options
Galaxy Note Phones

I face same problem with my ben 

I have not 10 and spen not recognize but it working While it is working 

0 Likes
Reply
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@usernK3igBKK33 Have you tried resetting the S Pen? Please send a private message with the model code and IMEI number of your phone and a copy of the proof of purchase or lease agreement and I will be happy to see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userEhozxucpqS
Constellation
Options
Galaxy Note Phones

I am currently experiencing the same issue. Was there a fix for this?

I have tried clearing the cache in addition to restarting the phone. I hope you have a fix.

No matter how much i try it says "Couldn't connect to your S Pen"

0 Likes
Reply
Disk4mat
Cosmic Ray
Options
Galaxy Note Phones

If you go to: Settings > Advanced features > S Pen > Air Actions

Does it say Disconnected or Available with battery status beneath?

 

Screenshot_20191009-173449_Air command.jpgScreenshot_20191009-173503_Air command.jpg

 

If its disconnected, remove the pen from the phone. Restart the phone and insert the pen to reconnect.

 

If its Available then it could be an issue with the app. Visit the Galaxy Store, tap the menu in the top right, select "My page" then tap on Updates. I recall the Air Command app was updated not long ago which includes Air action features/functions. You can also search the app store for Air command.

Miguel22
Asteroid
Options
Galaxy Note Phones

@Disk4mat wrote:

 

"Does it say Disconnected or Available with battery status beneath?"

 

Screenshot_20191009-173449_Air command.jpg

 

If its disconnected, remove the pen from the phone. Restart the phone and insert the pen to reconnect."

 

 Hi Disk4mat,

Thanks for your reply. It constantly shows "disconnected". Tried your suggested solution a few times and the disconnected problem still persists.

0 Likes
Reply