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Note 10+ Unable to Download Apps or Updates

(Topic created: 12-26-2019 08:58 PM)
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Ceus
Cosmic Ray
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Galaxy Note Phones

I've been having issues downloading or updating apps. It is random. The only thing I've found that consistently works is to reboot into Safe Mode and update or install apps.

 

I have wiped my device, wiped the app's cache, uninstalled the Google Play Store Updates... Wiping my phone allows downloads to begin working for less than 24 hours.

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Ceus
Cosmic Ray
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Galaxy Note Phones

For anyone still having problems with downloading apps while Bluetooth is enabled, I might have found the solution. It seems that devices that have once been paired with your Android device may be attempting to reconnect with your phone even after the device has been removed from your Android device. This seems to cause issues with Bluetooth which in turn causes many issues on your Android device, such as downloading apps. I haven't had the issue return as of yet, crossing my fingers that this works. I stumbled across this solution when reading posts in other languages where a Logitech device using Bluetooth kept attempting to reconnect to a previously paired Android device which caused the Android device to have random issues like not being able to download apps from three Google Play Store. Sure enough, there was a headset attempting to connect to my device repetitively. Disabled Bluetooth on that device and it fixed my problem.

 
Try this and see if you are able to track down a device attempting to connect to your Android device then disable Bluetooth on the device you find.
 
Step 1: Download the nRF Connect for Mobile in the Google Play Store (it's free, not my app)
Step 2: Enable Bluetooth and open the nRF Connect app you just downloaded.
 
Step 3: Press the Scan button at the top right, if the scan does not automatically start.
 
Step 4: Look next to the Advertiser tab, when a device attempted to connect to my Note 10+, it opened a new tab with the device name. I cannot guarantee that it will always show the device attempting to connect or the device name. I may have gotten lucky.
 
Step 5: Disable Bluetooth on the device attempting to connect to your Android device.
 
Step 6: Restart your Android device and try downloading an app from the Google Play Store.
Please let me know if this sollution works for you. I'm very curious.
 

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24 Replies
cattoisgud
Astronaut
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Galaxy Note Phones

Mine too I also have note 10+ and nothing updates

Ceus
Cosmic Ray
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Galaxy Note Phones

@cattoisgud do you have the Amazon Alexa app installed?

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Ceus
Cosmic Ray
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I've been having issues downloading or updating apps. It is random. The only thing I've found that consistently works is to reboot into Safe Mode and update or install apps.

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Ceus
Cosmic Ray
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Galaxy Note Phones

I have wiped my device, wiped the apps cache, uninstalled the Google Play Store Updates... Wiping my phone allows downloads to begin working for less than 24 hours.

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Ceus
Cosmic Ray
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Galaxy Note Phones

S0fyan, I have tried different wireless networks, swapping my network to T-Mobile from AT&T and even been to other states. Internet doesn't change the result. 😞

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jessie_birax
Cosmic Ray
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Galaxy Note Phones

Go to settings>apps>play store>clear cache and clear data

Ceus
Cosmic Ray
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Galaxy Note Phones

Tried that as well. No success.

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IMaLILtPOT
Astronaut
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Galaxy Note Phones

I have had this issue so many times on my Note 9 and now on my daughter's S10e. I have cleared caches, wiped/restored, etc. At this point it's clearly something much larger and no one has been able to figure it out.

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SamsungRei
Community Manager
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Please provide the following so I can look into this further:

 

Complete model code:

Baseband version:

Software version:

Service provider:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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