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Original topic:

Note 10 constantly gives overheating error but device isn't hot

(Topic created: 08-09-2021 08:46 PM)
userQHE5WthIUM
Astronaut
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Galaxy Note Phones

Hello, 

My Galaxy note 10 overheats constantly just from being on. If the phone is turned on, even if no apps are open, within two minutes it will alert saying that the phone is overheating and will close any open apps and will not let me open any apps. The phone is not warm to the touch. It is updated to the latest version. I have fully turned off and reset the phone multiple times. 

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6 Replies
user0LwhhIDECG
Constellation
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Galaxy Note Phones
My galaxy does this also but it gets real warm to touch
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Catmichele
Astronaut
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Galaxy Note Phones
My :mobile_phone: does that too.
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MistaWonderful
Cosmic Ray
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Galaxy Note Phones
Battery issue maybe? have you taken it to an authorized Samsung Service provider for a diagnostic?
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userQHE5WthIUM
Astronaut
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Galaxy Note Phones

The phone is less than 6 months old. Bought from amazon and they said new battery. That said I will take to a provider tomorrow if I need to check. 

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MistaWonderful
Cosmic Ray
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Galaxy Note Phones
only 6 months? could it be the seller from Amazon sold you a faulty device??
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you for reaching out. I understand how frustrating error messages can be and would be happy to look into this further for you. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952

 

If you have tried the troubleshooting and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available):
Model Code:
Serial/IMEI Number:


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