Note 10 constantly gives overheating error but device isn't hot

[userQHE5WthIUM]

Hello, 

My Galaxy note 10 overheats constantly just from being on. If the phone is turned on, even if no apps are open, within two minutes it will alert saying that the phone is overheating and will close any open apps and will not let me open any apps. The phone is not warm to the touch. It is updated to the latest version. I have fully turned off and reset the phone multiple times. 

[user0LwhhIDECG]

My galaxy does this also but it gets real warm to touch

[Catmichele]

My :mobile_phone: does that too.

[MistaWonderful]

Battery issue maybe? have you taken it to an authorized Samsung Service provider for a diagnostic?

[userQHE5WthIUM]

The phone is less than 6 months old. Bought from amazon and they said new battery. That said I will take to a provider tomorrow if I need to check. 

[MistaWonderful]

only 6 months? could it be the seller from Amazon sold you a faulty device??

[SamsungAdam · Accepted solution]

Thank you for reaching out. I understand how frustrating error messages can be and would be happy to look into this further for you. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952

If you have tried the troubleshooting and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

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