Note 20 Ultra Mobile Network Issue

[Abhishekdewangan]

I just bought a new Note 20 Ultra 5G for my friend and she is having Mobile noetwork issues. She is only getting 2g network on her phone. And if I set the network preference to 4g/3g/2gonly, it wont show any any network on the phone. She had S10 before and the mobile network was working fine. Anybody has any idea how to fix that?

[Hellboy8329]

need to go to the store and have them look at it and if that doesn't work call the service provider corporate number and they could possibly fix it remotely

[Hellboy8329]

most likely a sim card issue i had that issue before

[Abhishekdewangan]

mine is unlocked and I am using Lyca Mobile. could that be the issue?

[Satru]

check the simcard with your carrier, need the last one for 5G

[Kamikashir0]

If the network she is on uses T-mobile then she will need an R15 SIM card to access the 5G network.

otherwise, depending on the network ut may just be as simple as a firmware update such as the Verizon November update that was supposed to fix 5G compatibility on Verizon.

otherwise, depending on where you live I would advise you to check a network map of your area to see if 5G is in your area yet.

My area still has plenty of blind spots and I haven't seen 5G yet except when I go to the larger cities.

[Abhishekdewangan]

for now she is just trying to connect to 4g, but not even getting 4g for the same SIM card she was using with S10.

[Abhishekdewangan · Accepted solution]

So, the problem was Pretty simple. It had nothing to do with the Phone. It was the sim card that needed to be upgraded.
Thank you all for your help.