Original topic:

Note 20 Ultra

(Topic created: 6 hours ago)
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TigerTanaka
Galaxy
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Galaxy Note Phones
Hi all.

My Note 20 Ultra slipped out of one hand and I caught it with the other. 

Some Samsung Error Code appeared about Unexpected Restart or something.

I ran Diagnostics and nothing seems wrong.

When I put my finger on one part of the screen, a green circle appears inside a white circle. Depending on how much pressure I apply, the size of the Green Dot seems to enlarge or shrink inside the White Circle. Anyone?
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5 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy Note Phones

@TigerTanaka Perhaps you enabled something in Developer options? Or maybe something that was previously damaged internally shifted and is causing it. 

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TigerTanaka
Galaxy
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Galaxy Note Phones
What course of action can I take?
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Note Phones

@TigerTanaka Have you ran any of the diagnostics in Samsung Members app -> Support?

For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

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TigerTanaka
Galaxy
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Galaxy Note Phones
Hi
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TigerTanaka
Galaxy
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Galaxy Note Phones
Samsung. You are the greatest. Your Rep helped me figure out my issue. The next Flagship I buy, you have my sale.
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