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Constellation

Note 4 Air command not working after update

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Model: SM-N910P

Android Ver: 6.0.1

Software: N910PVPS4DQD1

 

Hi. I received a software update a couple of months back, and Air command has since stopped working.  

 

Under <<Settings/S Pen/Air command>> "Shortcuts" and "Floating icon" are both disabled (gray, and unclickable/unable to turn on)

 

Under <<Settings/S Pen/Detachment options>> I can select "None", "Action memo" or "Air command".  Selecting "Action memo" works just fine, everytime, when stylus is detached. Not the case with "Air command".

 

Things I've done:

-Cleared Data and Cache on Air command application (and other SPen related apps, ie S Note, Screen Write, Smart Select, ect)

-Tried Force Stop, restart phone

-Checked all permissions are turned on (none for Air command)

 

Hover works fine

Insert works fine (vibration and sound)

Detach works fine (vibration and sound)

Action memo works fine. Launches when stylus detached.

Text selection and writing works fine.

 

ONLY Air command not working as before.

 

Have tried with other known-working stylus, same result.

 

Again, problem is with Air command being disabled after update, not the spen itself.

 

 

Thanks, 

David 

 

 

1 SOLUTION

Accepted Solutions
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Honored Contributor

Re: Note 4 Air command not working after update

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Did a bit of reading around the internet and from what I saw, it seems to be a bug that just never got fixed? Can't really verify that on my end though. A lot of folks said a Factory Reset did in fact help with this, but for the time being, let's save that as a last ditch effort. A few things they said had worked for others were as follows:

 

1. Take out S Pen
2. Go to accessibility
3. Follow vision
4. Switch Access - On then Off
4. Hover zoom - On then Off
5. Click S Pen button keeping it over the screen - - Check for Air Command Menu Returning

 

Let me know if this helps at all.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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47 REPLIES 47
Highlighted
Honored Contributor

Re: Note 4 Air command not working after update

JUMP TO SOLUTION

Did a bit of reading around the internet and from what I saw, it seems to be a bug that just never got fixed? Can't really verify that on my end though. A lot of folks said a Factory Reset did in fact help with this, but for the time being, let's save that as a last ditch effort. A few things they said had worked for others were as follows:

 

1. Take out S Pen
2. Go to accessibility
3. Follow vision
4. Switch Access - On then Off
4. Hover zoom - On then Off
5. Click S Pen button keeping it over the screen - - Check for Air Command Menu Returning

 

Let me know if this helps at all.

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

View solution in original post

Reply
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Astronaut

Re: Note 4 Air command not working after update

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Thanks a lot !
it works for me, thanks again Smiley Happy
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Constellation

Re: Note 4 Air command not working after update

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Finally! Works like a charm! Problem taken care of. Thank you.
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Astronaut

Re: Note 4 Air command not working after update

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Only solution that worked for my SM-910F.  Excellent.

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Constellation

Re: Note 4 Air command not working after update

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This solution worked for me! Thanks!

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Astronaut

Re: Note 4 Air command not working after update

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Worked for me. Could not find the "accept as solution" button 

 

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Constellation

Re: Note 4 Air command not working after update

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Thanks for the solution. It worked for me. 

 

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Astronaut

Re: Note 4 Air command not working after update

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Thank you ma dear. working now perfectly.

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Astronaut

Re: Note 4 Air command not working after update

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Thanks a lot. worked like a charm

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