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05-13-2017 05:33 PM (Last edited 07-20-2017 09:01 AM by SamsungViv ) in
Galaxy Note PhonesModel: SM-N910P
Android Ver: 6.0.1
Software: N910PVPS4DQD1
Hi. I received a software update a couple of months back, and Air command has since stopped working.
Under <<Settings/S Pen/Air command>> "Shortcuts" and "Floating icon" are both disabled (gray, and unclickable/unable to turn on)
Under <<Settings/S Pen/Detachment options>> I can select "None", "Action memo" or "Air command". Selecting "Action memo" works just fine, everytime, when stylus is detached. Not the case with "Air command".
Things I've done:
-Cleared Data and Cache on Air command application (and other SPen related apps, ie S Note, Screen Write, Smart Select, ect)
-Tried Force Stop, restart phone
-Checked all permissions are turned on (none for Air command)
Hover works fine
Insert works fine (vibration and sound)
Detach works fine (vibration and sound)
Action memo works fine. Launches when stylus detached.
Text selection and writing works fine.
ONLY Air command not working as before.
Have tried with other known-working stylus, same result.
Again, problem is with Air command being disabled after update, not the spen itself.
Thanks,
David
Solved! Go to Solution.
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09-18-2017 10:15 PM in
Galaxy Note PhonesThanks. It worked.
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09-23-2017 03:30 PM in
Galaxy Note Phones- Mark as New
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09-25-2017 11:25 AM in
Galaxy Note Phones- Mark as New
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09-30-2017 01:36 AM in
Galaxy Note PhonesThanks alt this really helped ... you are the man
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10-06-2017 08:22 AM in
Galaxy Note PhonesMany thanks the problem solved
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10-08-2017 04:24 AM in
Galaxy Note PhonesHelp Me
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10-18-2017 01:28 PM in
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10-24-2017 02:55 PM in
Galaxy Note PhonesUsefull tnx :D
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10-29-2017 07:52 AM in
Galaxy Note PhonesThis worked great! Thanks.
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10-29-2017 09:15 AM in
Galaxy Note PhonesThanks a lot, this has happened my Note 4 air command to start working again.

