Note 4 Air command not working after update

[userFzDqDMlEty]

Model: SM-N910P

Android Ver: 6.0.1

Software: N910PVPS4DQD1

Hi. I received a software update a couple of months back, and Air command has since stopped working.  

Under <<Settings/S Pen/Air command>> "Shortcuts" and "Floating icon" are both disabled (gray, and unclickable/unable to turn on)

Under <<Settings/S Pen/Detachment options>> I can select "None", "Action memo" or "Air command".  Selecting "Action memo" works just fine, everytime, when stylus is detached. Not the case with "Air command".

Things I've done:

-Cleared Data and Cache on Air command application (and other SPen related apps, ie S Note, Screen Write, Smart Select, ect)

-Tried Force Stop, restart phone

-Checked all permissions are turned on (none for Air command)

Hover works fine

Insert works fine (vibration and sound)

Detach works fine (vibration and sound)

Action memo works fine. Launches when stylus detached.

Text selection and writing works fine.

ONLY Air command not working as before.

Have tried with other known-working stylus, same result.

Again, problem is with Air command being disabled after update, not the spen itself.

Thanks, 

David 

[userDaBVMtv19f]

Nothing better. 

[user1BAM3AvfbN]

thanks ,it worked for me.

[userIktXLriVXo]

Thanks for the insights.. My Air command now works. 

[userNBRgoJx2yr]

Thanks a heap. It sorted my issue. 

[benice]

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@userNBRgoJx2yr wrote:

Thanks a heap. It sorted my issue. 

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happy you sorted it out

[userPJGvF71k1j]

Thanks bro it works flawlessly 

[useraAiLxZ7t1m]

It works for me, THANKS

[user6iSKChBWxt]

THANK YOU!!!!  IT WORKED.  BEEEN WITHOUT AIR COMMAND FOR A YEAR.

[useru8vhBXBNd7]

THANKS it works you guys are the best

[userMakaveli]

Finally ! I followed the instructions and solved the problem. I'm so grateful to