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Original topic:

Note 4 Air command not working after update

(Topic created on: 5/13/17 5:33 PM)
userFzDqDMlEty
Constellation
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Galaxy Note Phones

Model: SM-N910P

Android Ver: 6.0.1

Software: N910PVPS4DQD1

 

Hi. I received a software update a couple of months back, and Air command has since stopped working.  

 

Under <<Settings/S Pen/Air command>> "Shortcuts" and "Floating icon" are both disabled (gray, and unclickable/unable to turn on)

 

Under <<Settings/S Pen/Detachment options>> I can select "None", "Action memo" or "Air command".  Selecting "Action memo" works just fine, everytime, when stylus is detached. Not the case with "Air command".

 

Things I've done:

-Cleared Data and Cache on Air command application (and other SPen related apps, ie S Note, Screen Write, Smart Select, ect)

-Tried Force Stop, restart phone

-Checked all permissions are turned on (none for Air command)

 

Hover works fine

Insert works fine (vibration and sound)

Detach works fine (vibration and sound)

Action memo works fine. Launches when stylus detached.

Text selection and writing works fine.

 

ONLY Air command not working as before.

 

Have tried with other known-working stylus, same result.

 

Again, problem is with Air command being disabled after update, not the spen itself.

 

 

Thanks, 

David 

 

 

JUMP TO SOLUTION
userQTFdLtHHDA
Astronaut
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Galaxy Note Phones

Absolutely on the spot. Good job.

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userGdsnVB5cKC
Constellation
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Galaxy Note Phones
Thanks!
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userU9aOcTVeSW
Constellation
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Galaxy Note Phones

Oh my thanks so much! I've been missing the air command and this worked!  : )

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userzctJSjMdx6
Astronaut
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Galaxy Note Phones

Thanks brother..

It really worked

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userPbaJfV810C
Constellation
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Galaxy Note Phones

thanks it worked. awesome !

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userfw3NAawBRp
Astronaut
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Galaxy Note Phones

Thank you so much, it worked 

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Hamrah110
Astronaut
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Galaxy Note Phones
It works for my phone.
Thanks a lot.
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DaRoCkEr
Constellation
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Galaxy Note Phones

Thank you! Worked very well! Got my S-pen hover back!

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userfq0zVXOpYj
Constellation
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Galaxy Note Phones
Worked for me. Thanks a million.
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John Abel
Constellation
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Galaxy Note Phones

This solution has just worked for me. Thanks!

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