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Original topic:

Note 4 Air command not working after update

(Topic created on: 5/13/17 5:33 PM)
userFzDqDMlEty
Constellation
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Galaxy Note Phones

Model: SM-N910P

Android Ver: 6.0.1

Software: N910PVPS4DQD1

 

Hi. I received a software update a couple of months back, and Air command has since stopped working.  

 

Under <<Settings/S Pen/Air command>> "Shortcuts" and "Floating icon" are both disabled (gray, and unclickable/unable to turn on)

 

Under <<Settings/S Pen/Detachment options>> I can select "None", "Action memo" or "Air command".  Selecting "Action memo" works just fine, everytime, when stylus is detached. Not the case with "Air command".

 

Things I've done:

-Cleared Data and Cache on Air command application (and other SPen related apps, ie S Note, Screen Write, Smart Select, ect)

-Tried Force Stop, restart phone

-Checked all permissions are turned on (none for Air command)

 

Hover works fine

Insert works fine (vibration and sound)

Detach works fine (vibration and sound)

Action memo works fine. Launches when stylus detached.

Text selection and writing works fine.

 

ONLY Air command not working as before.

 

Have tried with other known-working stylus, same result.

 

Again, problem is with Air command being disabled after update, not the spen itself.

 

 

Thanks, 

David 

 

 

JUMP TO SOLUTION
48 Replies
user4aqM4oSVVc
Constellation
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Galaxy Note Phones

Thank you so much!

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MomWifeArtist
Astronaut
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Galaxy Note Phones

YAY thank you so much!

Totally worked! 

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userjxz09gXJRr
Astronaut
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Galaxy Note Phones

Merge!

Greetings from Romania !

!!!

 

Everything is done!!!

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userKvoj9fWhUj
Constellation
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Galaxy Note Phones

It works!  Thank you so much.

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userKvoj9fWhUj
Constellation
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Galaxy Note Phones

Hep hep hooray!

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userYj0rozEyD9
Constellation
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Galaxy Note Phones

Works!  Amazing, thanks.  I had tried everything to avoid the dreaded factory reset.

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userTP1lJVFY50
Astronaut
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Galaxy Note Phones

This really helps. Thanks a ton! 

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userTP1lJVFY50
Astronaut
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Galaxy Note Phones
This really helped street many trials n errors. Thanks a ton!
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userpisRWPWoHI
Constellation
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Galaxy Note Phones
I' m having the same issue with note 9
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