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changeisland
Constellation

Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

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Since my update to marshmallow yesterday evening Kies 3 is saying my phone is locked but it isn't. It also doesn't show up in windows explorer on my pc. I tried in developer options selecting usb debugging and then restarting, but it still shows up as locked in Kies 3.  Any advise would be great. Thanks

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changeisland
Constellation

Re: Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

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For some reason after new marshmallow install I now have to swipe down notification bar on top that says usb charging and then select file transfer radial button and it works fine.

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4 REPLIES 4

Re: Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

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Hi @changeisland! Trying in developer mode was a good idea. Are you just trying to backup your device? If so, I recommend trying Smart Switch instead. It's like Samsung's newer, easier, more sleek Kies.

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changeisland
Constellation

Re: Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

JUMP TO SOLUTION

For some reason after new marshmallow install I now have to swipe down notification bar on top that says usb charging and then select file transfer radial button and it works fine.

Reply
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Magzellie
Astronaut

Re: Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

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Switching to file transfer worked perfectly. Smiley Happy

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userL4SD51gd84
Astronaut

Re: Note 4 Marshmallow update for Verizon Kies 3 says phone is locked

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Thanks it works

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