Hi my name is Colleen. I'm having big problems with my Note 4 powering off by itself. I've had it 2 years and it is in pristine condition. Never has it been dropped or misused in any way. So there's no reason for this to happen in my eyes!!! All Verizon wants to do is sell me another phone. The battery is good. Actually I have a few and it powers down with them all. Does anyone know what I can do to correct this annoying issue?