06-17-2017 01:56 PM
I have a note 5
SM-N920V hardware version .4
I just got the 2017 sm-r324 gear vr and when I connect it to the vr, screen goes black with a little white x in the corner then it flips and the x is the far corner and goes back to previous screen and says "phone not connected to vr. Please check connection." I've tried everything listed.
01-19-2018 09:55 PM
i had same problem with note 5 vr worked on my girlfreinds phone but not mine. i went to the apps in setting go to gear vr sevices. select it hit force stop then go to top right of the screen and hit three dots in the corner hit uninstall updates i think thats what it is called. it will say something about its going to reset the app and all preveous data will be deleted hit ok. i put note 5 in vr and it started working again. hope it works for you.
02-10-2018 04:57 AM - edited 02-10-2018 05:08 AM
I have the Same issue. My galaxy note 5 stopped working after 15 minutes of use. I bought a second vr set... same thing. The note 5 refused to connect to 2 different vr. I Contacted Samsung; online chat.
I was told there is nothing that can be done.
It felt like I was told:
there is nothing we can do. We don't care you always buy Samsung electronics ... if you are not happy then tuff... we still gonna make billions, with or without you... there is nothing we will do to fix it. Now get out of here!
It really felt like that.
03-13-2018 07:36 AM
i have no idea how to fix this issue i tried so many ways to fix this but nothing happend, vr "network error", no one seems to help me with this situation, my friend had a s7 edge and it works completly fine, i'm using note 5.
if you found any way to fix this please tell me
03-17-2018 08:57 AM
I had the same issue for over 6 months. I read on a different blog that the Facebook app could be the issue. It was for me. I went into Apps and looked at the Facebook app. There was an option to re-install original version or disable. I selected re-install original version (of Facebook). Popped my phone into the Gear VR and it works perfectly.
It was not a Samsung update or Occulus update issue. It is a Facebook version issue.