As @Superman stated, we are asking all Note7 owners to power down their devices and take advantage of our U.S. Product Exchange Program. We are asking everyone to reach out to their place of purchase for exchange options available now. Currently you may choose from an S7 or S7 Edge now, or you may speak to your place of purchase or local retailer for options they may have for temporary devices. If you purchased your device from Samsung.com, please reach out to 1-800-Samsung or you may check your receipt or order for any exchange information that may be available.
We are happy to see you all in our community. If you purchased your Galaxy Note 7 from Samsung.com, we would like to assure you, that as a Samsung customer, we have your information in our system. We will be reaching out to you next week with information on replacing your device. This information will include the exchange or refund specifics. For now, we are advising users that you stop using your device and power it down immediately. We appreciate your patience and understanding.