03-03-2018 01:04 PM
Hey guys, for some reason the past few days, my Pinch to Zoom (stretching the video to fil the full screen) no longer works.
currently' I've tried, restarting the phone (used to work when I had issues before), force stopping the app, clearing app cache, clearing the whole phone cache, clearing app data, uninstall updates, uninstalling updates then reinstalling updates, closing the app from the multi-window, uninstall updates and pressing open from the google play. I've also checked the full-screen windows app and Youtube is on. Lastly, I've tried to disable the app and re-enable it. Does anyone have any other options? This really annoys me :/
I've contacted Samsung support who went through basically the same things and could not find a solution.
03-08-2018 07:38 AM
Thanks everyone for reaching out about this, would you all mind providing me some information about your devices?
You can find most of this information in Settings > About Phone. Thanks!
03-14-2018 11:26 AM
Tried reinstall, clearing cache, and removing alle updates. Nothing works
Just checking to see if anyone still needs assistance with this?