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Original topic:

Note 8 shuts down, partially starts up and this cycles forever

(Topic created: 01-25-2018 04:08 PM)
userKGnRGDbtRD
Asteroid
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Galaxy Note Phones

My 2-month old Note 8 shut down and after about 8 seconds tried to start up. It gets to the "Samsung Galaxy Note 8, Powered by Android" page, then shuts down again...this cycle continues until the charge is gone. Soft and hard reset didn't work, neither did the reset to factory defaults. It is being replaced but Verizon tech support can't figure it out. Has anyone ever experienced this problem? 

3 Replies
SamsungCourt
Comet
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Galaxy Note Phones

Hey there, I certainly understand how this can be frustrating. I would recommend reaching out to one of other lines of support for immediate 1-on-1 assistance and see about setting up an evaluation and possible repair for your device. You can reach out on Facebook (https://www.facebook.com/samsungsupport/), Twitter (https://twitter.com/samsungsupport) or by calling 1 (800) 726-7864.

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Solution
userKGnRGDbtRD
Asteroid
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Galaxy Note Phones

My provider tried everything and decided to replace the phone.

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userKGnRGDbtRD
Asteroid
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Galaxy Note Phones

That is a fix but NOT a solution....

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