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Original topic:

Note 9 2nd camera issue

(Topic created: 11-26-2018 12:00 PM)
smoberg
Asteroid
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Galaxy Note Phones

I have an issue when zooming. When the phone switches to the 2nd camera (2X) the whole phone vibrates and the camera shakes. It seems to me that it's related the the optical stability but even turning that off doesn't help. I believe it to be a hardware issue as I have restored the phone and reflashed the OS and nothing has helped.

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Belaythatorder
Red Giant
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Galaxy Note Phones

I have seen reports of this same issue in the Note 9 Reddit forum. It seems to be a hardware issue and I would suggest getting your device replaced because no software update will address the issue.

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usernojP1w7DnL
Constellation
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Galaxy Note Phones

I have noticed that myself to, i think I tried everything and finally resetting the phone, and still nothing. I guess I'm just going to have to take it back. 

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Belaythatorder
Red Giant
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Galaxy Note Phones

I have seen reports of this same issue in the Note 9 Reddit forum. It seems to be a hardware issue and I would suggest getting your device replaced because no software update will address the issue.

smoberg
Asteroid
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Galaxy Note Phones

Kinda of what I was thinking 😞 Thanks!

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Does this happen in safe mode?


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smoberg
Asteroid
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Galaxy Note Phones

I haven't tried it in safe mode. I will and comment back. Thanks!

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