Note 9 Battery Swelling and Opening Case

[AndyWayne]

My Note 9 battery is swelling and has split the back case open. Is there a recall or something on these? I'm afraid it could start a fire. I've never had a Samsung phone do this, and I've been buying them for like 20 years. I'm really frustrated, as I bought this phone brand new in the box, and only had it a little while.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out and welcome to the community.

I can definitely see how this would be concerning! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved. 

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc. 

The quickest way to reach this specialized team is by calling 1-800-726-7864. 

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

Please feel free to reach out to one of our moderators as well using this link with the requested information above: https://bit.ly/3fbRevo