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Note 9 Buzzing sound and blur image - when Zooming Camera

(Topic created on: 4/7/19 10:56 PM)
userVGCa9A183s
Asteroid
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Galaxy Note Phones

I sadly says, i am facing a camera problem in my new note 9. A Buzzing sound coming from the top of device when Zooming Camera and image is completly blur. So many peoples are saying the same problem. what is this? i think this is a manufacturing dphoto completely blurred  when zooming the camera and a sound is  hearing from the top of the device. please give a replay.photo completely blurred when zooming the camera and a sound is hearing from the top of the device. please give a replay.efect. Please return the product.

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SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

If the symptom still occurs while the device is in safe mode at this point I would recommend a service repair. If you would send me a private message here I'd be more than happy to look into what options you would have.


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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Does this happen if your device is in safe mode? Does this happen in all camera modes?


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userVGCa9A183s
Asteroid
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Galaxy Note Phones

Yes, this happen if my device is in safe mode. This problem comes when zooming the back camera and in live focus mode. In the video recording, the vibration sound is hear very clearly. So many peoples are facing the same issue with in 2 to 3 months from buying the product. This is a black mark to samsung company.

Solution
SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

If the symptom still occurs while the device is in safe mode at this point I would recommend a service repair. If you would send me a private message here I'd be more than happy to look into what options you would have.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userVGCa9A183s
Asteroid
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Galaxy Note Phones

I visited the autherised service center of samsung and they told to replace the back camera. This is a common issue like got fire the previous version of Note series. So many complaints are seen in the online sites. What is your openion?

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Jovanyv27
Constellation
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Galaxy Note Phones

This happened to me back when I had a note 4, I think your camera is broken bud.

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Samsung_1iIzwYF
Asteroid
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Galaxy Note Phones

Yes it happens in safe mode why do these admins act like they cant see all these hundreds of people with the same problem...this makes me cry

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Samsung_1iIzwYF
Asteroid
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Galaxy Note Phones

Me to mine started after android pie update i want a new phone or this one made perfect no used referb

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@Samsung_1iIzwYF Can I please have your full model number and IMEI in a private message?


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user0GAU6NN80D
Constellation
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Galaxy Note Phones

This happens to me now too!  This seems like such a waste of money!

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