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Note 9 bluetooth not working

(Topic created: 08-29-2018 04:10 PM)
Cameroncook7
Asteroid
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Galaxy Note Phones

i have a sena 30k for my helmet and when I try to pair it,  the bluetooth just shows numbers and letters and will not connect to anything.  Please help

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userFramkN5Cuf
Constellation
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Galaxy Note Phones

I had a similiar problem. I could connect to my sennheiser bluetooth earbuds, but no music was playing. I tried everything on this forum but nothing worked. I finally found the solution on another website. In settings search "Reset Network Settings" I did that and it fixed my bluetooth issues.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

@ userfo2VqfBH09; Thank you for reaching out to us. The New Note9 will be as up to date as possible with the latest Bluetooth technology. I recommend making sure your Sena device is as up to date as possible as well. You may also need to check with your Sena 30k manufacturer, to be sure it is compatible with your new device. Many manufacturers have online compatibility checkers. Keep us posted on the results. 


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userSrclr5YFox
Constellation
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Galaxy Note Phones

I have the same problem, but with 4 different Bluetooth devices (2 cars, stereo, headset), none of them work with the note 9, and all of them work with s6, s7 edge and s8. Dont tell me I need to update the Bluetooth devices when the fault obviously lies with the note 9. I have cleared the Bluetooth cache without any difference. 

SamsungJace
Community Manager
Community Manager
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Galaxy Note Phones

Hello @userSrclr5YFox, thank you for the information you provided. Do you mind giving these steps a try to see if we can get the Note 9 connected to your bluetooth devices?

Steps here:

Turn off the device.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight ‘wipe cache partition.’

Press the Power key to select. 

Press the Volume down key to highlight ‘yes’ a press the Power key to select.

When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.


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Cameroncook7
Asteroid
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Galaxy Note Phones

that doesnt work on the note 9 since there is no home key. my device will not find other device names, it will not pair with anything other than iphones. there is clearly a problem with the note 9 bluetooth. my Sena 30k is the newest model and updated. it works with every other phone except the note 9. my note will not pair with anything.

Cameroncook7
Asteroid
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Galaxy Note Phones

i wiped the cashe from recovery mode and it did not fix the issue

 

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userSrclr5YFox
Constellation
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Galaxy Note Phones

Hi,

 

I tried the above solution, and it worked, clearing the cache that is. Now my Note 9 connects to the different bluetooth devices.

 

BUT, do note (lol) that you have to push the "power" button, "volume up" button and the "bixby" button to get into the menu, NOT the "home" button.

 

Thank you.

userQAZflAvwA4
Constellation
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Galaxy Note Phones

What/where is the Bixby button??

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SamsungNik
Honored Contributor
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There is a single button on the left side of the phone (If you are looking directly at the front face), this is the Bixby Button. 🙂


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ONi M
Constellation
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Galaxy Note Phones

Hi all,

I just bought note 9 and realized that it does connect with my sena smh 10 but I am only able to receive calls,however I am not able to listen to any music. Just for your information on my with devices software is upto date. Nowhere any update is available. My sena was working fine with my one plus but I am unable to listen music with my note 9. What is wrong with note9??? Please help.