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Original topic:

Note 9 camera freezes

(Topic created: 09-15-2018 11:49 AM)
Sopopc123
Constellation
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Galaxy Note Phones

I've noticed that on my note 9, that the camera freezes while taking pictures. It's worse while shooting videos with a lot of lagging. 

I don't know if anyone one else have experienced this.

 

 

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userbYe6clX2jw
Cosmic Ray
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Galaxy Note Phones

Third party app replicates the freezing issue. We have to find the culprit. Clearing cache wiping cache partition doesn't solve the problem. 

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Galaxy Note Phones
Yea I'm seeing the camera freeze in other apps that use the camera. Messaging, Whatsapp, Facebook, etc.

Open Camera doesn't freeze for me yet though.

And yes wiping the cache partition does nothing more than just a regular restart. Temporarily fixes the problem but it'll come back.
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veilside939
Constellation
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Galaxy Note Phones

I'm also having the same issue. Constantly freezes and unresponsive for at least a good 5-10 seconds at a time. Frustrating. 

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SamsungGill
Samsung Moderator
Samsung Moderator
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@Sopopc123 @Knavely @veilside939 Please provide the full model code and current baseband version. 

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veilside939
Constellation
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Galaxy Note Phones

SM-N960U

baseband version: N960USQU1ARH2

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SamsungJecca
Comet
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Galaxy Note Phones

Thank you for that information. Could you also try testing the camera while the phone is in Safe Mode to see if you're still experiencing the delays? 

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PaThxPandu
Constellation
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Galaxy Note Phones

It's very unfortunate .But I am having the same problem like everyone else here .Very frustrating. I think it's the software issue from Samsung itself. Using camera on Instagram or Facebook doesn't affect it. Please come to with the solution Samsung .it's a thousand dollars phone .

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userdCiSczbbsA
Constellation
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Galaxy Note Phones

It froze on me doing Facebook live. I have the same issue with taking videos.

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Galaxy Note Phones

Looks like Canada's getting the Camera update today 

https://www.reddit.com/r/galaxynote9/comments/9qdvhr/_/

 

Anyone here with the camera lag get it yet? 

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userT80yY1KMxL
Constellation
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Galaxy Note Phones

No updates or bug fixes for U.S yet.

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