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Original topic:

Note 9 camera freezes

(Topic created: 10-04-2018 07:06 AM)
Sopopc123
Constellation
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Galaxy Note Phones

I've noticed that on my note 9, that the camera freezes while taking pictures. It's worse while shooting videos with a lot of lagging. 

I don't know if anyone one else have experienced this.

 

 

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Galaxy Note Phones

A hardware problem doesn't make sense because restarting the phone completely resolves the issue. It does come back after a while but if it was a hardware issue it would never work no matter if it's restarted.

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Mikebluv
Cosmic Ray
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Galaxy Note Phones

That update looks older then the update sent to my phone on 9.25.18... Info about my update below.

 

Software update information
• Version: N960USQS1ARH6/N960UOYN1ARH6/N960USQS1ARH6
• Size: 98.57 MB
• Security patch level: September 1, 2018

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Kayphix
Constellation
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Galaxy Note Phones

Yup. Same issue as well. Here from Reddit, a video was posted of it. Cmon Samsung.

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Galaxy Note Phones

Yea saw this post this morning 

 

https://www.reddit.com/r/galaxynote9/comments/9j9tsl/_/

 

This is exactly what's happening to me 

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Galaxy Note Phones

9 pages of people on xda with this problem. Samsung can we get an update?

 

https://forum.xda-developers.com/galaxy-note-9/help/note-9-camera-lag-freezing-t3834632

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Galaxy Note Phones

Also today I'm getting the same freezing problem in Auto mode. 

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Galaxy Note Phones

Reading Reddit someone mentioned note 9 uses 2 cameras, Samsung and Sony.  He downloaded aida64 app and saw his is Samsung camera version- no problem with his. Mine is Sony version and I'm having the camera lag, freeze, fail issues, at one point the camera gave me a matrix pixelated type screen . I took scree shot when it happened. Maybe people can do the same check to see if Samsung camera or Sony camera versions?

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SL321
Asteroid
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Galaxy Note Phones

Mine shows it is a Sony camera front and rear

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jeffcarp
Asteroid
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Galaxy Note Phones

Sony for me as well. 

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Galaxy Note Phones

Sony for me too. 

 

I just got a Camera Stopped error message in Auto mode...

 

Needed to take a photo and it won't work at all.

 

It's been 3 weeks @SamsungLarry @SamsungCole what is the status?

 

I have 2 days left to return this.

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