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Original topic:

Note 9 camera freezes

(Topic created: 11-01-2018 06:31 PM)
Sopopc123
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Galaxy Note Phones

I've noticed that on my note 9, that the camera freezes while taking pictures. It's worse while shooting videos with a lot of lagging. 

I don't know if anyone one else have experienced this.

 

 

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SL321
Asteroid
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I went ahead and wiped cache partition I will let you know in a few days if it has an lasting effects 

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jeffcarp
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The thing to do at this point is to tweet this forum's link to every source in the technology press that you can think of. Try to find specific reporter's accounts, not the company's account. Two months is enough time for Samsung to say something about the status of this issue. It's time to try to exert enough pressure to force them to say something.

Mikebluv
Cosmic Ray
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@jeffcarp That is a great idea, share your finding when you find out. 

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quethrosar
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Bump .

 

I need to find a cheap way out of this note 9 mess. I was thinking of getting a pixel 3 and leaving att for project fi but I feel like I'm in phone jail because the phone still has like 1000 left to pay off. But it's useless. 

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TeslaDude
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@userYCRnZLWn84 wrote:

Bump .

 

I need to find a cheap way out of this note 9 mess. I was thinking of getting a pixel 3 and leaving att for project fi but I feel like I'm in phone jail because the phone still has like 1000 left to pay off. But it's useless. 

Agreed! We're all pretty mad. I had no idea Samsung was so irresponsible. Not a peep from them and it's been over a month and a half for many of us. It sort of speaks to a lower class of company for sure. I will probably be giving this phone away and going back to Apple. I don't feel it would be ethical for me to sell it on Craigs's List, so I'm definitely stuck. We all appear to be.

MikeBates
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Thought I would follow up. I gave up on Samsung and got Verizon to send me a new 128gb note 9. After 2 days the problem has already come back. It appears that we are indeed stuck. Very disappointing and somewhat difficult to believe lack of response and customer service from Samsung. I recently switched my entire ecosystem from the Apple watch, iPad, and iPhone to Samsung Note 9, Galaxy Tab, and Galaxy watch. I like the watch and I really like the tablet but the phone is the main part. It has completely ruined it for me. Unfortunately I am to financially deep to Simply Jess go buy another phone but when the time comes it will likely be back to an iPhone or more likely to pixel series.

 

Michael

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quethrosar
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@MikeBates wrote:

Thought I would follow up. I gave up on Samsung and got Verizon to send me a new 128gb note 9. After 2 days the problem has already come back. It appears that we are indeed stuck. Very disappointing and somewhat difficult to believe lack of response and customer service from Samsung. I recently switched my entire ecosystem from the Apple watch, iPad, and iPhone to Samsung Note 9, Galaxy Tab, and Galaxy watch. I like the watch and I really like the tablet but the phone is the main part. It has completely ruined it for me. Unfortunately I am to financially deep to Simply Jess go buy another phone but when the time comes it will likely be back to an iPhone or more likely to pixel series.

 

Michael


Yep pixel sounding better and better. Project fi too I'm sick of carriers being in the way. Carriers should just be a pipe not a hindrance to updates  

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@MikeBates wrote:

Thought I would follow up. I gave up on Samsung and got Verizon to send me a new 128gb note 9. After 2 days the problem has already come back. It appears that we are indeed stuck. Very disappointing and somewhat difficult to believe lack of response and customer service from Samsung. I recently switched my entire ecosystem from the Apple watch, iPad, and iPhone to Samsung Note 9, Galaxy Tab, and Galaxy watch. I like the watch and I really like the tablet but the phone is the main part. It has completely ruined it for me. Unfortunately I am to financially deep to Simply Jess go buy another phone but when the time comes it will likely be back to an iPhone or more likely to pixel series.

 

Michael


Your experience of going to Verizon, replacing the phone, and then having the same problem is exactly what Samsung needs to hear. Call Samsung and email their office of the president. 

 

The more people that complain about this issue, the faster they'll resolve it.

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BWilliamsKY
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So... Just got off a call with Samsung support. 

Their "fix" was to force stop the camera app and then clear both the cache and data.

This does fix the issue BUT it's a temporary fix.

I told the technician on the phone that I've performed these steps before and that the resolution is only temporary. 

His reply? 

"yes, well, when you use the camera app and other apps that access the camera, you will have to wipe the cache and data from time to time to restore functionality". 

 

That's not a fix, Samsung. That's a bandaid and I have to restore my camera preferences every time.

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@BWilliamsKY wrote:

So... Just got off a call with Samsung support. 

Their "fix" was to force stop the camera app and then clear both the cache and data.

This does fix the issue BUT it's a temporary fix.

I told the technician on the phone that I've performed these steps before and that the resolution is only temporary. 

His reply? 

"yes, well, when you use the camera app and other apps that access the camera, you will have to wipe the cache and data from time to time to restore functionality". 

 

That's not a fix, Samsung. That's a bandaid and I have to restore my camera preferences every time.


If they just give you this kind of blowoff answer, ask to speak to their supervisor. 

 

The purpose of the call is to make sure they escalate your issue so that it actually gets reported. If they just tell you to restart you phone or wipe cache on the app and then blow you off, nothing gets reported.

 

If nothing gets reported, this problem will never get fixed

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