Solved: Note 9 camera freezes - Samsung Community

Sopopc123 · ‎09-05-2018

I've noticed that on my note 9, that the camera freezes while taking pictures. It's worse while shooting videos with a lot of lagging.

I don't know if anyone one else have experienced this.

userjD42ueWezn · ‎02-19-2019

@nizmoz44 wrote:

Was this issue fixed after the latest updates? Can everyone confirm? I am about to pick one up again on swappa after I saw on another site that people seem to not be having the issue any longer.

Samsung released the updated version to the carriers some weeks ago now. T-Mobile pushed it some weeks ago. The fixed version ends in "ARL1" for the US and it completely resolved the problem. I can't speak to when other carriers have/will release or what their version # ends in because I have not been following them. I suggest you start reading the thread from page 72 onward.

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User89898989 · ‎09-05-2018

@Sopopc123 What settings do you have the camera set to? Also, does this happen every time you use the camera, or just some of the time?

Knavely · ‎09-05-2018

I am having the same problem Happens all the time. Camera just freezes for about 3-5 seconds. Video is worse. What can be done about this?

Anonymous · ‎09-05-2018

@Knavely Is it saving to internal storage or onto an SD Card?

Knavely · ‎09-05-2018

It was saving to SD then I changed to internal storage. Same problem. Someone mentioned Smart Stay may be causing the problem. Can you confirm?

userq4Fy2zSSw1 · ‎03-21-2019

Mine has the same problem. It freezes the window, then everything comes back to normal. It doesn happen too often but... you know its never too much to report that. I was eager to buy one, I even made a video comparing Note 9 to iPhone Max 9 Check it out: https://youtu.be/h9JoZBbttc8 Alright, I hope everything works fine for you

TyeGeek · ‎09-15-2018

Same issue with mine and my husband's 512gb blue t mobile note 9. We've tried enabling/disabling all camera settings, system cache reset, factory reset, app cache reset... A lot of things that you wouldn't expect an average phone user to do to have such a rudimentary feature working without long stutters where you can't take a picture. What troubleshooting steps can be done? I'm open to anything to have a fully functioning device...

userD2oZDu2o4R · ‎09-15-2018

I have freezing/lagging issue too. I have the 512Gb snapdragon model SM-N960U1. If this is a software issue all user with this model should have the problem. We're all running the same Camera version and firmware.

TyeGeek · ‎09-15-2018

Heres some more compiled threads with no answers or ways to fix. 😞

https://www.reddit.com/r/GalaxyNote9/comments/9g3os1/anyone_else_still_getting_intermittent_camera/

https://forum.xda-developers.com/galaxy-note-9/help/note-9-camera-lag-freezing-t3834632

userD2oZDu2o4R · ‎09-15-2018

Hundreds read this thread yet only 45 replied. Is it possible our phones are defective?

Original topic:

Note 9 camera freezes

1 Solution