The freezing seems to be only the image. The camera app itself still seems to be responsive. While the image is frozen if you click any of the options in Pro mode the menu still responds.
For what it's worth, I've used my Note9 camera a lot (photos and videos, Auto and Pro) and have not encountered this problem. Mine is unlocked SM-N960U1 (on T-Mobile, set up via SmartSwitch from Note8). I've had firmware ARG6, ARH2, ARH4, and currently ARH6.
So either the problem is a hardware defect affecting only a subset of phones, or it's a software defect that only shows up depending on other apps or configurations.
Has anyone exchanged their phone for a new one to see if that fixes the problem? Or checked whether it happens in Safe Mode? That information could help determine the source of the problem.
But after a fresh restart the freezing won't happen at first. But will come back in a few hours or a day or so. So again not a fix to the problem. And it's clear it's not a hardware issue because it works fine after a restart and with their party camera apps.
Has this problem been officially recognized by Samsung yet?
13 pages of people having problems shouldn't be an isolated case of hardware malfunction...
Everytime I call Samsung tech support I'm told I must have a defective phone and to bring it into a ubreakifix..... How are they supposed to fix this? And apparently most of your tech support agents don't even know Samsung has an official forum. Every time I call it would take 20 minutes just for them to figure out where to find this forum thread...
$1400 for this and the camera is completely unusable.
Tried to take some pictures with friends yesterday. Ended up being a broken mess. After I took less than 10 pictures, no video or slow-mo, the camera app completely crashed. And then it would crash immediately after taking another picture. I got the Camera Failed error message the first time. Then the camera would just crash with no error message. At the end the camera app would literally open, display the image, and crash without me taking a picture.
And of course, switching to Open Camera and it works fine....
But can't use most of the features of this camera on a third party app.
HOW WILL I MAKE MY AR EMOJIS, SAMSUNG???
HOW WILL I USE BIXBY VISION IF YOUR CAMERA APP DOESN'T WORK?!?!
For me after a restart it'll work fine for a few hours before it starts freezing. Sometimes a day. A daily restart will be like putting a bandaid on your broken leg though.
