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Original topic:

Note 9 compass error after Pie update

(Topic created: 02-13-2019 04:44 AM)
sbtwilmington
Cosmic Ray
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Galaxy Note Phones

Since my Note 9 updated to 9.0 and One UI the compass is not working accurately.  About 90 degrees off. I've calibrated it several times (*#0*#) with no success. Anyone else experience this and is there a fix?  This is happening without a case on the phone so there is no interference from that.

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SamsungNik
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It's likely that some of the teams just haven't heard yet, we try to keep support consistent but sometime it just doesn't work out. As far as the issue though, I have this escalated and am awaiting more information. New posters keep providing the requested info, and I should hopefully know more by Tuesday. 


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Turp386
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Model# SM-N960U

Basesband version: N960USQU1CSAA

Carrier: AT&T

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sbtwilmington
Cosmic Ray
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@SamsungNik wrote:

It's likely that some of the teams just haven't heard yet, we try to keep support consistent but sometime it just doesn't work out. As far as the issue though, I have this escalated and am awaiting more information. New posters keep providing the requested info, and I should hopefully know more by Tuesday. 


Well today is Tuesday......hopefully we will hear something about what progress has been made to fix this issue!

Sarah McCarty
Asteroid
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@sbtwilmington wrote:

@SamsungNik wrote:

It's likely that some of the teams just haven't heard yet, we try to keep support consistent but sometime it just doesn't work out. As far as the issue though, I have this escalated and am awaiting more information. New posters keep providing the requested info, and I should hopefully know more by Tuesday. 


Well today is Tuesday......hopefully we will hear something about what progress has been made to fix this issue!


Fingers crossed!  The third member of my household gave in and updated her phone last night (no idea why, really) and her compass no longer works either. Same model and baseband as everyone else who has posted that theirs isn't working: 

 

SM-N960U

N960USQU1CSAA

Sprint

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SM-N960U

N960USQU1CSAA

On AT&T

 

What other info needed?

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SamsungNik
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userymOwumN8X2 Thanks! That's all the information requested so far. I'll keep you guys posted. 


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SamsungNik
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I have a meeting with our specialists this afternoon, I'll update the thread afterwards to let you guys know what they say. 


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userW7VNxuxW2F
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Id really like to see the "resolution "... i started this post, and have seen nothing but nonsense

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SamsungNik
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Hey guys, just wanted to update everyone. I haven't made any significant progress, but I can confirm that the information has been sent from the specialists to the development teams. As we know more, we'll be updating this thread publicly. 


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Thank you SamsungCole, at least we now know someone is listening.

Hopefully we get an answer soon.

 

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