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Original topic:

Note 9 overheating and not taking video

(Topic created on: 9/18/18 7:05 AM)
userPhlamE15L0
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Galaxy Note Phones

https://photos.app.goo.gl/oxCX7uNhXVZ887Kw8

 

So I have missed recording to of my sons soccer matches now because of this. 

What's the deal? 

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userDQVMOpI5vA
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Galaxy Note Phones

Having same issues

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SamsungNik
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I am sorry to hear of this guys, I'd like to look into this for you. Can you send me a private message with the below information?

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

 

Model Code of Phone:
IMEI Number:


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userAUsOIVm8Ik
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Galaxy Note Phones

Sent you a PM.
No Bueno.

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SamsungNik
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No worries, I got your message and have responded. I'll follow up with you there. :)


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SoDa9084
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In the beginning my note9 becam over heating only wgen i play games but now it's always over heating,really i can't catch it for 10 minutes.  

My model is SM-N960U1 

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Anonymous
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Same here, are you also getting the Warning Tempreture to high to use Camera, Wait for phone to cool down before using Camera? Extremely irritating, i need a camer that can load quickly, get to work and save it.. the moment is lost here with this camera on a $1k phone?

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Charlie Sand
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Galaxy Note Phones

Had this posted on another Samsung thread, but I'll post here as well.

 

Had the same issue on my Note 9 today. Was shooting video at FHD 1920x1080 and after a few minutes the phone got very hot and the warning message popped up then the camera shut down. The video clips were from 1 to 4 minutes long. I could not use the camera for 15 minutes or so. It was a warm day at 90 degrees, but I have had a GS5 and a GS7 and shot longer videos in much hotter weather and not had an issue with over heating. 

 

Here is my info on my Note 9

Carrier: T Mobile

Broadband: N960USQS1ARH6

Model: SM-N960U

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userZmZSG6hkCE
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Galaxy Note Phones

I'm facing the same problem yesterday.  How do you get this resolve? Please help.

 

Thanks.

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SamsungLarryK
Samsung Moderator
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@userPhlamE15L0

@userDQVMOpI5vA

 

 

Can I have you send me the following information via private message?

 

Full Name

Email Address

Street Address

Phone Number

Place of Purchase

Full Model Code

IMEI Number

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