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Original topic:

Note 9 overheating with no apps open

(Topic created: 01-03-2019 10:00 AM)
surimalla555
Asteroid
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Galaxy Note Phones

Lately my note 9 is behaving very odd. It's getting hot even when there is no app running. Its draining my battery very crazily. Just now I watched YouTube for 15mins and battery came down to 58% from 75%. Cpuz thermal scores ac :48°c and battery:38°c with minimal usage .eventhough those temperatures are near safe its draining my battery which I am worried of.

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SamsungQue
Honored Contributor
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Galaxy Note Phones

@surimalla555 That would indicate that it's definitely software issue. You can uninstall apps one by one or you can perform a factory reset using these steps here?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Does this happen when your device is in safe mode? Also is it just when running specific apps or when does this happen?


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surimalla555
Asteroid
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Galaxy Note Phones

Its fine in safe mode but i couldn't find which app is causing heating, it starts as soon as phone starts in normal mode.

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SamsungQue
Honored Contributor
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Galaxy Note Phones

@surimalla555 That would indicate that it's definitely software issue. You can uninstall apps one by one or you can perform a factory reset using these steps here?

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Galaxy Note Phones

u won't be able to find out unless unistalling one by one until the phone stops overheating. I would recommend start uninstalling from the recent installed apps.

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Galaxy Note Phones

anything being updated?

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