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Original topic:

Note 9 pen broken and stuck in phone

(Topic created: 11-13-2018 11:39 AM)
userZEb1N5SNiU
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So i was at school and i dropped my phone and the S-pen top part popped off and i cant fix it and the rest of the pen is jammed inside the phone.

 

i was wondering is there a way to replace if it comes with a warranty and how can i get the jammed part out?

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take it to ubreakifix

SamsungLou
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@userZEb1N5SNiU  We can get a replacement S Pen for you. Please send your model number, IMEI, and service provider information to this link.


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user9EVxpiEC5j
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Hi, my s pen broke in my phone and is stuck can you help me. 

SamsungAdam
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Could you please provide me with your full model number and IMEI in a private message?


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user6VH91cOvS3
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I just bought my phone on black friday this year, and the same exact thing happened to mine

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SamsungJace
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If you would send us your full model code and IMEI number in a private message here we would be more than happy to help you with this.


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userhCkNs0FH0t
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This happened to me too!!!! I miss my s pen! I don't know how to get the bottom part of the pen out!! !! 

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SamsungJace
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Hello there @userhCkNs0FH0t, would you mind sending us a private message here so that we can look into what options you will have as far as getting the broken S Pen out of the phone?


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useraD5fc43thS
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My wife's phone has the same problem.  Verizon says phone is not repairable.  As a loyal Samsung fan, who even owns Samsung appliances, I'm disappointed in the quality of the product.

 

The top of the stylus broke off, and the rest of the stylus is stuck in the phone. 

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