Note 9 pen broken and stuck in phone

[userZEb1N5SNiU]

So i was at school and i dropped my phone and the S-pen top part popped off and i cant fix it and the rest of the pen is jammed inside the phone.

i was wondering is there a way to replace if it comes with a warranty and how can i get the jammed part out?

[Anonymous]

@useraD5fc43thS     We are sorry to hear about this. Please send the model and IMEI numbers to this PM Link.

[E4Grimsley]

Hi, I know this is an older post but I have the same problem, I just ordered the new pen and just need to get part that's stuck in my phone out.

[SamsungRei]

@E4Grimsley You can take the phone by any uBreakiFix location to have it removed. https://www.samsung.com/us/support/ubreakifix/

[SandlingAllDay]

A quick way to get the broken part out, IF it broke at the "usual" spot.. there is a tiny hole where the spring goes in. GENTLY take a toothpick and push it in the hole to where it grabs hold, turn the phone on end (where it can slide down) and GENTLY pull on the toothpick.

The broken piece should slide out now.

[userBqhp0IXQpi]

THANK YOU! I have been trying for an hour to get mine out and this worked in less than 10 seconds 🤣. 

I work with kiddos with Autism and my client broke my s pen inside my phone a month ago.... 

I ordered a knock off pen because I'm a #BrokeGradStudent but returned it because the tip broke after a few minutes of writing on the screen.

So I broke down and paid $25 for the Samsung replacement S Pen. Lesson for everyone else.... Don't be cheap and read @SandlingAllDay post first.....

*Make sure to take off your case first! 

Thanks again! 

[BaboontesTer]

Thanks @SandlingAllDay The toothpick option worked for me. 

[FeelsBatManMC]

Mine broke too, idk what to do!! HELP!

[userIuZNgVQPLM]

Mine too! It just broke today and I'm so upset. I got the end part out of the phone but I JUST got this phone. How do i get this replaced?

[SamsungJoJo]

@userIuZNgVQPLM We will gladly assist you with getting a replacement s-pen. Can you send a PM here with your full model number and IMEI?

[Jay1971]

I'm sorry to hear what happened to your phone but I believe it's fixable or repairable. You should only pay attention to the fact that if you haven't done fixing anything before especially on premium smart phones like the one you have, it's definitely much better and easier if you hand it to a technician whoever covers that warranty. Normally in this cases, all you are required to do is paying a small portion of the total cost as your deductible and if the warranty provider is your cellphone carrier, then you most likely have an option to have a similar smart phone in the meantime.