JUMP TO SOLUTION Solved

Original topic:

Note 9 pen broken and stuck in phone

(Topic created: 11-13-2018 07:07 AM)
userZEb1N5SNiU
Constellation
Options
Galaxy Note Phones

So i was at school and i dropped my phone and the S-pen top part popped off and i cant fix it and the rest of the pen is jammed inside the phone.

 

i was wondering is there a way to replace if it comes with a warranty and how can i get the jammed part out?

JUMP TO SOLUTION
Anonymous
Not applicable
Options
Galaxy Note Phones

@useraD5fc43thS     We are sorry to hear about this. Please send the model and IMEI numbers to this PM Link.

0 Likes
Reply
E4Grimsley
Astronaut
Options
Galaxy Note Phones

Hi, I know this is an older post but I have the same problem, I just ordered the new pen and just need to get part that's stuck in my phone out.

0 Likes
Reply
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@E4Grimsley You can take the phone by any uBreakiFix location to have it removed. https://www.samsung.com/us/support/ubreakifix/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
SandlingAllDay
Asteroid
Options
Galaxy Note Phones

A quick way to get the broken part out, IF it broke at the "usual" spot.. there is a tiny hole where the spring goes in. GENTLY take a toothpick and push it in the hole to where it grabs hold, turn the phone on end (where it can slide down) and GENTLY pull on the toothpick.

The broken piece should slide out now.

userBqhp0IXQpi
Constellation
Options
Galaxy Note Phones

THANK YOU! I have been trying for an hour to get mine out and this worked in less than 10 seconds 🤣

 

I work with kiddos with Autism and my client broke my s pen inside my phone a month ago.... 

 

I ordered a knock off pen because I'm a #BrokeGradStudent but returned it because the tip broke after a few minutes of writing on the screen.

 

So I broke down and paid $25 for the Samsung replacement S Pen. Lesson for everyone else.... Don't be cheap and read @SandlingAllDay post first.....

 

*Make sure to take off your case first! 

 

Thanks again! IMG_20190621_234137_084.jpg

 

BaboontesTer
Astronaut
Options
Galaxy Note Phones

Thanks @SandlingAllDay The toothpick option worked for me. 

0 Likes
Reply
FeelsBatManMC
Constellation
Options
Galaxy Note Phones

Mine broke too, idk what to do!! HELP!

0 Likes
Reply
userIuZNgVQPLM
Constellation
Options
Galaxy Note Phones

Mine too! It just broke today and I'm so upset. I got the end part out of the phone but I JUST got this phone. How do i get this replaced?

0 Likes
Reply
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Note Phones

@userIuZNgVQPLM We will gladly assist you with getting a replacement s-pen. Can you send a PM here with your full model number and IMEI?

0 Likes
Reply
Jay1971
Constellation
Options
Galaxy Note Phones

I'm sorry to hear what happened to your phone but I believe it's fixable or repairable. You should only pay attention to the fact that if you haven't done fixing anything before especially on premium smart phones like the one you have, it's definitely much better and easier if you hand it to a technician whoever covers that warranty. Normally in this cases, all you are required to do is paying a small portion of the total cost as your deductible and if the warranty provider is your cellphone carrier, then you most likely have an option to have a similar smart phone in the meantime.

0 Likes
Reply