Original topic:

Note 9 text messages

(Topic created: 11-19-2018 04:05 PM)
usergCMjMmTwa1
Cosmic Ray
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Galaxy Note Phones

My Note 9 won't let me send text messages or pictures when I'm connected to my wifi but as soon as I disconnect and am back on LTE and restart my phone then it sends but otherwise it never sends. Has anyone else had this issue? My carrier is T-mobile

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Solution
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Galaxy Note Phones

u need to reset the modem. contact ur internet service provider. I had to do that to resolve. I know it is weird cuz other devices work fine with the same wifi

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Does this occur with the device in safe mode?

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usergCMjMmTwa1
Cosmic Ray
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Galaxy Note Phones

Yes it does, i don't think its an app preventing the texts from sending

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SamsungLarryK
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Have you updated the device recently?

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Solution
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Galaxy Note Phones

u need to reset the modem. contact ur internet service provider. I had to do that to resolve. I know it is weird cuz other devices work fine with the same wifi

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