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Note 9 to note 10 video call

(Topic created on: 5/19/20 7:54 PM)
userU6faN1g5Nz
Asteroid
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Galaxy Note Phones

So my girlfriend just got the note 10 on tmobile today, and I have the note 9 on at&t. And we're trying to figure out why we cant video call each other.. is there anything to look for?

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d_spi
Samsung Care Ambassador
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Galaxy Note Phones

Are you both using Google Duo? 

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d_spi
Samsung Care Ambassador
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Galaxy Note Phones

Are you both using Google Duo? 

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userU6faN1g5Nz
Asteroid
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Galaxy Note Phones

We arent using duo, trying to use the native samsung video call feature thru contacts

d_spi
Samsung Care Ambassador
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Galaxy Note Phones

@userU6faN1g5Nz wrote:

We arent using duo, trying to use the native samsung video call feature thru contacts


That feature might have been taken away, normally you could enable it in the call settings but I don't think it's there anymore. 

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userU6faN1g5Nz
Asteroid
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Galaxy Note Phones

What's weird is a buddy that works at tmobile said it should be no issue. She plans to call in the AM otherwise well go in Saturday morning