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Original topic:

Note10 + 5G S-pen grabbing screen

(Topic created: 02-04-2020 05:10 PM)
Chillburt
Asteroid
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Galaxy Note Phones

In some apps my S-pen "grabs" the screen before it even makes contact and it doesn't stop until I touch the screen. 

This happens with all air actions turned off and also with a second brand-new OEM S-pen. 

I've tried a lot of things but trial and error has lead me to believe that the fault may lie in the handset. 

Any help will be greatly appreciated. 

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SamsungLarry
Community Manager
Community Manager
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Galaxy Note Phones

Does this occur with the device in safe mode?







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Chillburt
Asteroid
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Galaxy Note Phones

I have not tried in safe mode but I will now. 

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Chillburt
Asteroid
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So far I haven't been able to replicate the issue in safe mode because there isn't much there. That is to say all the apps, browser pages, basically anything interactive, is deactivated. 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

Thank you for that information. If you don't experience these symptoms with your device in safe mode, it would be a third-party causing the symptoms you are experiencing. I would recommend deleting the apps one by one to see which app is causing these symptoms.


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Tidbitty
Halo
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Galaxy Note Phones

Are you sure it's officially a Samsung S-Pen? Do you have a case with a magnet on it?

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Chillburt
Asteroid
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Galaxy Note Phones

It is an official Samsung S-pen I bought directly from Verizon.

The case is an Incipio DualPro that is made of TPE and polycarbonate, so no magnets.

I got the phone brand new the week it came out as a pre-order from Verizon and it has never been dropped. 

Also, it only started doing this about a month ago. It worked fine before that. 

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