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Note10+ Screen timeout is no longer timing out

(Topic created: 05-08-2022 08:59 PM)
userRQnqfnjI5r
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Galaxy Note Phones

My Samsung note 10+ doesn't time out anymore. What caused this to happen? And how can I correct it?

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Who_Dis
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Galaxy Note Phones

what is the display time-out set to?

try booting to recovery mode then clear Cache partition and reboot normally.

update how it goes please 🙂

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Who_Dis
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Galaxy Note Phones

what is the display time-out set to?

try booting to recovery mode then clear Cache partition and reboot normally.

update how it goes please 🙂

userRQnqfnjI5r
Asteroid
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Galaxy Note Phones
I have it set to 15 seconds. That's what its always been on since I've had it nothing has worked thus far
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Who_Dis
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did you try the cache clearing as I suggested?

if not, give it a try.

also, you can reproduce the issue then report to samsung members app > get help > error report.

it's best if you take a video with another device and make sure to show the settings, and share the video of issue reproduction for reference. 

 

can you share the phone's model number, software version    so I can try checking on my device?

userRQnqfnjI5r
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Hey I did what you suggested and it worked THANK YOU
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Who_Dis
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😄 glad it fixed for you!!

if you have any other issues immediately report to samsung members using the path noted above. It's important to report asap when an issue is seen so that the issue log isn't overwritten.

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