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Original topic:

Note20 Ultra not focusing

(Topic created: 10-09-2022 10:37 AM)
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userwO4OPNIeBr
Constellation
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Galaxy Note Phones
The wide and zoom lenses are fine.  The normal 1x lens will not focus unless I bang the side of the phone with the ball of my hand.  Then it works.  This happens every time I use the camera.  It is a know issue with multiple users in the r/note20ultra subReddit.

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is when the camera will not focus. Here are some troubleshooting steps that may help. https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-my-galaxy-phone-camera-does-no...

If these steps are not helpful, we recommend having the serviced at an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
notebook
Asteroid
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Galaxy Note Phones
Not only does the camera not focus I don't like the crop and rotate features.
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BTT
Constellation
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Galaxy Note Phones
how can I resolve the problem not focusing on Note 20 ultra .
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is when the camera will not focus. Here are some troubleshooting steps that may help. https://www.samsung.com/latin_en/support/mobile-devices/what-to-do-if-my-galaxy-phone-camera-does-no...

If these steps are not helpful, we recommend having the serviced at an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html