The wide and zoom lenses are fine. The normal 1x lens will not focus unless I bang the side of the phone with the ball of my hand. Then it works. This happens every time I use the camera. It is a know issue with multiple users in the r/note20ultra subReddit.
If these steps are not helpful, we recommend having the serviced at an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
If these steps are not helpful, we recommend having the serviced at an authorized location. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
