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Original topic:

Note8 sensors not working

(Topic created: 04-13-2023 10:04 AM)
berardi1753
Astronaut
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Galaxy Note Phones

Good evening everyone, I bought a used Galaxy Note8 about two weeks ago out of urgency, the phone is in excellent condition, however I noticed right away that both the iris scanner and the proximity sensor did not work, then entering the test menu I see that the various gyroscope sensors, etc. do not work either.
Would there be a way to solve this via software or do you have to open the phone and change the faulty components?photo_5891021051100510946_y.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, We understand how frustrating it is when the sensors are no longer working. The phone would need to be evaluated by an authorized service center.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, We understand how frustrating it is when the sensors are no longer working. The phone would need to be evaluated by an authorized service center.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html