Original topic:

OneDrive and Samsung Cloud problems

(Topic created on: 2/15/21 7:53 AM)
JW206
Constellation
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Galaxy Note Phones

Have been using OneDrive for photo storage, just got a phone update and was required to link my Microsoft and Samsung Cloud accounts since SC is being deprecated. After that OneDrive sync only works intermittently,  other times I get a notice about errors. Also, photos don't appear in order, a number of older photos show up before photos I just took, and new pictures don't show up in OneDrive's Camera Roll, they only show in the Photo view (when sync works). I found a OneDrive support article that tells me how to remove Samsung Cloud, wondering if I should try that.    

3 Replies
Ekamek
Sun
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Galaxy Note Phones
Backup before making changes, preferably to a computer in case online account has issues later.
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snsh
Astronaut
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Galaxy Note Phones
same problem. any fix?
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JW206
Constellation
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Galaxy Note Phones
Yes, OneDrive support told me to go to the OD app and uninstall updates, that fixed it for me. Hope that works for you.