Has anyone else ever experienced this? I ordered a Note20 Ultra and an Active2 watch, and when the box arrived the phone and free cellphone case were missing. Only the watch was in the box. The box appeared untampered with. I immediately questioned the FedEx driver thinking perhaps there was supposed to be another box. He said no. So I chatted online with Samsung customer service, and they did nothing to look into it further, simply saying they can't help me because their records show the items were all shipped AND that I signed for them (sidenote: the FedEx guy handed me the box and did NOT have me sign for it). Samsung told me I'd have to file a claim with FedEx. I did so, but I fully expect FedEx to deny my claim given there was no damage to the box itself. Meanwhile, I'm on the hook for a $1000+ phone AND they expect me to mail my old phone to them for trade-in or I'll be on the hook for another $250!!
Thanks, all. Unfortunately, it does show online that all items were packed in one delivery. The packing slip in the box also says that. I feel like I'm losing my dang mind!
As an update, I called Samsung today (instead of using the chat feature online like I did yesterday). They were very helpful. They submitted a refund request and put a hold on the charge back for my current phone that I was supposed to trade in. I'll have an answer in 24 hrs regarding the refund request and will let you know how it turns out. Wish me luck! This is beyond stressful!
Update #2: Didn't receive the email I was told to expect in 24 hours so I called again and was informed that it takes 3-5 business days, so I should not expect an answer until Wednesday next week.