This problem just started today, I've done nothing with settings, have not installed any apps recently, did not drop it, expose it to water, or anything that could possibly cause damage. What's happening is that basically about 1 inch-1 inch 1/4 of the bottom of the screen turns black, and at almost random, sometimes it could go a minute and half or so, sometimes 30 seconds, sometimes within 5 or less seconds. The strangest part? The part that goes black still operates fine to touch, so if an icon or letter of the keyboard, or whatever, is located in that area, it can still be selected/operates. Taking a screenshot to try to show it is worthless since it'll show the screen as just fine, so I attached a picture and a video of the problem from an old phone of mine. The blacked out are will go right back to normal if you turn the screen off, wait a second, and turn it back on. Also, if the blacked out area is there, it'll go away after about a half a second when the screen dims right before the screen inactivity turns the screen off. I've only had this phone for a couple months, I got it back on December 7th 2019.
Does this happen while your device is in safe mode? Does this only happen after using apps? Have you tried wiping the cache partition on the device?
I will try those things, but I'd like to add that I learned something else. If I manually lower the brightness to a particular level, the black goes away, so it seems to in some strange way be related to the phones brightness level (I use auto brightness), this also might explain why the black comes at differing intervals, as my brightness is adjusting constantly to my surroundings, the time before it comes is either shortened or lengthend.
If it is still happening in safe mode I would recommend having your phone evaluated by a certified technician. You may have two options for this depending on your location. You can either take your device to a local uBreakiFix location or you can ship your phone into the Samsung service center.
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If it is still happening in safe mode I would recommend having your phone evaluated by a certified technician. You may have two options for this depending on your location. You can either take your device to a local uBreakiFix location or you can ship your phone into the Samsung service center.
I also tried a factory reset,which did absolutely nothing. What gets me is that this is only a couple months old. I bought it from my local att store, I also did purchase protection plan when I did get it. I know I have an authorized Samsung repair center near me. So should I take it to att or Samsung repair center considering I have that mobile insurance?
